Warners Group Publications plc Subscriptions FAQ
The Maltings, West Street, Bourne, Lincs. PE10 9PH – Tel:+44 (0)1778 391000
The version was first published: 24th June 2021
This policy applies to all Warners Group Publications Plc websites, including but not limited to these brands:
Customer Service Subscription Team Contact Details
Please ensure that you quote your Subscriber ID
when contacting us. This can often be found on the wrapper of your magazine,
sometimes on a paper carrier sheet with your magazine on your online ‘my
Tel: + 44 (0) 1778 392498
Lines are open Monday to Friday 8.30am – 6pm, Saturdays 9am – 5pm (GMT/BST)
Address: Warners Group Publications plc. The Maltings, West Street, Bourne, Lincolnshire. PE10 9PH
I want to take out a subscription to one of your magazines. How do your subscriptions work?
All our paper magazine titles can be posted to addresses all over the world. You can sign up online on all of our websites by navigating to the store or shop pages. When you apply for a subscription you will be shown or given the earliest start date for your subscription. You can opt to defer the start date for up to 3 issues.
How much do I pay?
The cost of your subscription will depend on where you live and which option you decide to take. You will pay less to have your copies posted to you than if you buy them at a UK newsstand. Some promotions include a special introductory offer. The terms of our introductory offers are stated in the promotional materials. At the end of any introductory offer period, the standard subscription prices will apply.
How do I pay?
You can pay by direct debit, with a choice of rates and frequencies if you live in the UK. You can also choose to make a one-off payment or a recurring payment by credit/debit card whether you live in the UK or overseas.
Is my online payment secure?
Yes, any information we obtain from you is kept secure. Warners Group Publications are PCI-DSS (Payment Card Industry Data Security Standard) compliant as are all payment gateways that we work with, currently Sagepay and Paypal.
What is the minimum subscription term?
If you opt to pay by direct debit you enter into an open-ended agreement with the title on purchasing a subscription, with no minimum term. You can cancel your subscription or direct debit at any time, though the cancellation issue will depend on the payment frequency, eg. quarterly and payments made to date. Cancellations will be actioned so that any paid issues are still fulfilled but no further payment is taken.
If you opt to pay by one-off debit/credit card payment then your subscription will run for the term you have paid for with no obligation to renew.
If you choose to take out a recurring card payment offer you enter into an open-ended agreement with us and payments will be taken at the renewal points stated on the initial offer. We offer a range of options including monthly, quarterly, bi-annual and annual depending on the brand. Recurring card payments can be set up for both UK and overseas subscriptions.
We operate a ‘no refund’ policy so you will receive the remaining magazine linked to the last payment you have made should you cancel.
When can I expect my copies to arrive?
Subscriber copies are posted one week before publication day and in most cases (in the UK) will arrive before the title is available in the newsstand. However, please note, we can’t guarantee this for every address in every region.
What happens if my copies arrive late or I miss an issue?
If your copies are persistently late, or you do not receive an issue, please contact our customer services subscription team to seek an appropriate solution.
I’m moving/going away. Can my subscription be redirected?
Yes. Please let us have at least 2 weeks’ notice of any change of address. You can update your address by contacting our customer services subscription team. If you are moving to a different country, we may need to make adjustments to your payments.
I’m going away. Can my subscription be suspended?
Yes, it can but we cannot hold the missed issues for you so when you restart your subscription it will start again with the next available issue.
When will I receive my free subscription gift?
Most subscription gifts are linked to a Direct Debit subscription and your gift will be sent out to you after we have successfully claimed your first Direct Debit payment. Please allow up to 28 days for delivery of your gift as we sometimes have the Manufacturer send the gift direct to you which can take a little longer.
What if I need to cancel my subscription?
Your subscription cannot normally be cancelled until the end of your payment period unless in extenuating circumstances. For a direct debit subscription simply call your bank and ask them to cancel the next payment due or call our customer services subscription team who will action the cancellation for you. For one-off credit card payments, will not be renewed automatically so you do not need to do anything. For a recurring card payment, you can either request a cancellation via the website you purchased it on or contact us.
If you need to cancel your subscription please email firstname.lastname@example.org
You also have certain statutory cancellation rights. See our terms and conditions of sale here for more details regarding cancellations.
Do you send confirmations of orders/changes I make online?
Yes. We acknowledge your online transactions by email. In the event that you do not receive any confirmations, we recommend you first check your junk/spam folder and then if you still cannot locate an email from us contact our customer services team to check your email address details
Why do you need my email address?
We prefer to send acknowledgements by email as it means you get the information quicker and it helps us keep our costs down which helps keep our prices down. If we have an email address we can keep you up to date with important information about your account, your renewal when due and also let you know about any special offers that are available to subscribers.
As a subscriber, do I get any additional benefits?
There are additional benefits of being a subscriber such as regular email newsletters – please make sure you are signed up to receive these by checking your marketing preferences within your ‘my account’ area – exclusive access to competitions, discounts, early-bird offers and the opportunity to help us shape our future content plans.
I would like to buy a gift subscription, is this possible?
Yes, you can buy a subscription as a gift. You can do this by contacting our customer services subscription team or you can order online and set the delivery address to be for the gift recipient.
How do I notify you of a change of bank/card details?
You can do this by contacting our customer services subscription team.
How do I renew my subscription?
If you opt to make a one-off credit card payment, we will invite you to renew your subscription either by email or by letter. You will be offered various options, all of which will be aimed at rewarding your loyalty. You are under no obligation to accept any of these invitations. If you choose to accept, you will be bound by the terms of the new renewal offer. You can renew your subscription online via our website store/shop pages.
When should I renew my subscription? Will I miss any issues?
You can renew at any time during your subscription and any remaining issue will simply be added to the end of your agreement. In order to avoid missing any copies make sure you give us at least 30 days’ notice. If you switch to paying by direct debit you will never have to worry about missing any issues in the future.
What do you do with my personal data?