Telephone Customer Service Team Leader – Full Time

Warners Group Publications plc is a rapidly growing multi-million pound publisher and publishing services company offering real opportunities to individuals with the right attitude, skills and ambition. Due to our continued success and expansion we need to fill the following position:


Telephone Customer Service Team Leader – Full Time


Reporting to the Head of Subscription Services, you will be responsible for organising, and working as part of, the Telephone Customer Service team to ensure that all calls, emails and customer queries are responded to as quickly as possible and to an exceptionally high standard.


To excel in this role, you will have a background in leadership, excellent communication and customer service skills, a confident and professional manner, good attention to detail and the ability to work to tight deadlines whilst under pressure.


If you have the below skills and enjoy working as part of a busy, vibrant team, in a fast-moving environment, this could be the role for you.


  • Team leader / management experience in a telephony environment.
  • Self-motivator.
  • Extremely good organisation skills.
  • Excellent communication skills, both written and verbal.
  • Good decision maker.
  • Strong computer skills, with knowledge of excel and word.
  • A fast learner with the ability to adapt to changing situations.
  • Hard-working and flexible.
  • Inspire and motivate teamwork.


This role is a 35-hour week, working Monday to Friday, 8-4pm, 9-5pm or 10-6pm depending on the shift you are on, and 1 in 4 Saturdays 9-5pm and 2 bank holidays per year.


Working for a family-run business has many benefits and will provide you with an attractive salary, a company pension and life assurance scheme, 26 days holiday per year, ongoing training and development, free car parking and a real career path.


If you would like to be considered for the above rewarding & challenging career opportunity at a time in Warners that has never been so exciting, please apply online by visiting or send in your CV with a cover letter (stating your current salary) to:


Sharna Tomlinson, HR Manager, Warners Group Publications Plc, West Street, Bourne, Lincs, PE10 9PH


Closing date for applications is Friday 26th April 2019.


Warners Group Publications plc is an equal opportunities employer. If you would like to find out more about our organisation, please visit our website


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